Education

Bachelor of Arts

Southern New Hampshire University

Manchester, NH · 2015 – Present

Undergraduate studies in Communications.

Associate of Arts

Valencia College

Orlando, FL · 2011 – 2014

Awarded an Associate’s in Arts with courses in Hospitality Management.

Digital Communications Program

Great Bay Community College

Portsmouth, NH · 2010 – 2011

Completion of the Digital Communications program offered by The Seacoast School of Technology, with college accreditation through Great Bay Community College.

Subjects included: Graphic Design, Web Design, 3D Animation, and Video Production.

Awards
June '11 Outstanding Achievement , Seacoast School of Technology
May '14 Associate's Degree , Valencia College
May '14 Dean's List , Valencia College
Experience

Customer Experience Specialist

Tesla, Inc.

Orlando, FL · June 2016 – Present

  • Educate and excite customers on Tesla’s mission of sustainable energy by capturing customer contact information, conducting personalized test drives, and managing prospect engagement using Salesforce.

  • Overcome all customer objections by demonstrating strong communication skills to better understand the needs and wants of each individual, resulting in over $2 million influenced vehicle sales within 4 months.

  • Manage additional responsibilities such as daily metric reporting, maintaining efficient facility operations, and tracking vehicle inventory by developing new communication platforms and partnering with various internal teams.

Service Specialist

Apple Retail

Orlando, FL · September 2015 – June 2016

  • Provide software and hardware support by performing diagnostics on various products using advanced technical skills and demonstrating strong customer empathy during every personal interaction.

  • Partner with multiple in-store teams such as inventory specialists, repair technicians, and back-of-house leads on labeling, organizing, and stocking hundreds of unique Apple parts and products.

  • Assist excited enthusiasts and new Apple owners with configuring their latest MacBook, iPhone, Apple Watch and other products by demonstrating extensive product knowledge and customer service skills.

Park Operations Trainer and Coordinator

Walt Disney World

Orlando, FL · June 2012 – July 2015

  • Coordinate, train, and mentor a team of Cast Members by demonstrating exceptional leadership skills focused on delivering Disney’s Four Keys of Guest Service: safety, courtesy, show, and efficiency.

  • Develop and revise internal documentation such as global operating guides, training manuals, and area communication strategies by showcasing extensive knowledge of company history, policies, and procedures.

  • Provide operational insights regarding critical system issues to various project teams during the rollout of Disney’s MyMagic+, Disney’s FastPass+, and the re-launch of Test Track Presented by Chevrolet at Epcot.

Web Content Developer & Graphic Designer

Freelance

Greater Boston Area · 2010 – 2012

  • Successfully developed and published a theme park-based news and discussion website, Discussion Kingdom, that featured over 50,000 posts by over 1,000 registered members.

  • Strategically aligned DiscussionKingdom.com partnerships with other major theme park websites to generate higher revenues and increase traffic.

  • Designed a variety of commissioned and personal web graphics using Adobe Photoshop and Adobe Illustrator on both Windows and Mac OS.

  • Researched, wrote, and published blog articles for TouringPlans.com, the official website of the best-selling book “The Unofficial Guide to Walt Disney World”​ and “The Unofficial Guide to Disneyland”​.

  • Developed effective and efficient writing skills to optimize blog entries for social media viewership exceeding 30,000 on Twitter (@TouringPlans) and 40,000 on Facebook (Facebook.com/TouringPlans).

Skills

Communications, Adobe Creative Suite, Leadership, Customer Service, Social Media, Tourism, Apple, iOS

Specialties

iOS Certified Technician

Elsewhere